claro

Help

Short answers about the claro app for iPhone. If something’s missing, write to us.

Email
hilfe@claro.run

Where this page says “Settings” on its own, it means the gear at the top right in claro.

How do I create an account?

  1. Tap “Create account”, enter your email address and tap “Send code”.
  2. Enter the six-digit code from the email and tap “Verify”. Or open the link in the email on this iPhone.
  3. Choose a password of at least 8 characters, add your first name, then tap “Finish account”.
  4. Give your family a name and tap “Create family”. Then add your child’s first name and date of birth and tap “Add child”.

What if no code arrives?

The code is valid for 15 minutes, and the email sometimes ends up in spam. If your address already has an account, you get an email saying so instead of a code. In that case, sign in with your password or tap “Forgot password?”.

How do I reset my password?

On the sign-in screen, tap “Forgot password?” and enter your account’s email address. The code or link in the email lets you choose a new password.

Can I start on my own?

Yes. The plan and your calendar work without an invitation: you enter the plan, and it can already show in your calendar. Questions and notices come once an invitation is accepted. The printable sheet is part of the subscription and needs an agreed plan.

How do I send an invitation?

In Settings, tap “Invite co-parent”, enter the email address and tap “Create invitation”. The invitation goes out as an email with a link, and you can share the link yourself too.

The link is valid for 14 days. Under “Open invitations” you can create a new link or revoke the invitation.

I got an invitation. How do I join?

Open the link on the iPhone where claro is installed. Sign in with the address the invitation went to, or create an account with it. Then tap “Join family”; you don’t create a family of your own for this. Only the account with that address can join.

How do I enter the plan?

On the plan screen, tap the plus at the top right, “Enter a plan”. Set the rhythm, the start date and the changeovers with day, time and place, plus any holidays and exceptions. Then tap “Enter”.

When is the plan agreed?

As soon as the other household confirms it with “Fine by me”. Until then the plan reads “Entered, not yet confirmed”, and after that “Last confirmed on” with the date. Nobody has to decline: without a confirmation, the plan simply stays entered.

How do I change the plan?

Use “Enter a plan” to enter a new version. It’s a proposal: the current plan stays until the other household agrees.

How do I ask for a change?

On the plan screen, tap “More” (the three dots) at the top right, then “Once different”. Say from when to when it should be different and where the child would be instead. Then tap “Propose”.

claro sets the reply-by time: 48 hours after the question. So a question needs at least 48 hours’ notice. The answer is “Fine by me” or “Does not work”, and with no answer the plan stands.

Questions are possible once the plan is agreed.

What if I’m running late?

That’s too short notice for a question. Instead, you give a different time for the changeover on the same day: when the period is too close, “Once different” offers “Give a time”.

Choose the changeover, the time and, if you like, a reason, then tap “Send”. The other household sees the time in the plan, and gets a notification if they want one. There’s nothing to reply to. The plan itself stays as it is, and the notice is gone from the app at the end of the day.

Notices also need an agreed plan.

How does the plan get into my calendar?

You set that up in Settings under “Into your calendar”. There are two ways:

What shows up in my calendar?

The plan and your children’s appointments. Titles and places only appear if you switch them on; otherwise it’s just the time and the first name. Anyone who can view your calendar can read these entries, and with a work calendar that can include your employer.

How do I choose what claro tells me about?

In Settings, under “Notifications”, you switch each kind on or off: the plan, “Once different”, changeover notices or appointments, for example. They also need to be allowed for claro in your iPhone’s settings, and that page in claro takes you there.

What does a notification say?

No notification names a person, a day or an answer, and the app icon never shows a number. You see what’s new when you open claro.

What does claro cost?

The plan, the calendar, questions and notices cost nothing. The “claro Familie” subscription is €7.99 a month or €79 a year in Germany and Austria. In Switzerland it’s CHF 7.50 a month or CHF 75.00 a year.

Both renew automatically; you can cancel at any time, effective at the end of the current period.

What does the subscription add?

With it you create the printable sheet for the plan, for school or childcare, and bring in events from your own calendar. One subscription unlocks the whole family. Adding appointments by hand costs nothing.

How do I subscribe?

Wherever a feature is part of the subscription, claro shows “See unlock options”. It appears with the sheet (“More”, “Share as a sheet” on the plan screen) and under “From my calendar” in “Enter an appointment”. The “Unlock the family” page shows the price and term before you buy.

How do I cancel?

Only through Apple, in your Apple Account settings: on iPhone, open the Settings app, tap your name, then “Subscriptions”. The subscription keeps running until the end of the period you’ve paid for.

How do I restore a purchase?

On the “Unlock the family” page, tap “Restore purchases”, for example after moving to a new iPhone. You get to that page through “See unlock options”.

How can I see what is stored about me?

In Settings, at the very bottom under “Access and erasure”, tap “Your data”. It lists what is stored for your account, and “Save as a file” gives you all of it as a machine-readable file.

How do I delete my account?

  1. Open Settings, the gear at the top right.
  2. At the very bottom, under “Access and erasure”, tap “Your data”.
  3. Tap “Erase what concerns only me” and confirm with “Erase”.

This erases what concerns only you. Your account is anonymised: the email address, name and password are removed, and you can no longer sign in with it. What also concerns the other household, such as the plan, stays. This cannot be undone.

Deleting the account doesn’t end a subscription; you can only cancel that through Apple (see How do I cancel?). The details, including complete deletion, are in the app’s privacy policy.

Where are the privacy policy and the terms?

In claro, the privacy notice is in Settings under “Access and erasure”.

I used claro before. What changes?

claro has been rebuilt, and this version replaces the previous app. For the new app you create a new account with “Create account”. The previous subscriptions are no longer offered. If one is still running, cancel it in your Apple Account settings (see How do I cancel?).

Is your question missing, or does something in claro work differently from what this page says? Then write to us.

hilfe@claro.runEmail to claro

It helps to include the email address you sign in with. Never send a password or a code from an email.